Miodrag Kostic

Predictably Irrational – Why do rational people make irrational decisions?

Miodrag Kostić — Tue, 27 Jul 2010 17:42:58 +0000

I have published a series of articles in Profit magazine on Behavioral Economics and particularly on decision making in sales (or how we decide to buy something). I was inspired by reading a book: “Predictably Irrational: The Hidden Forces That Shape Our Decisions”, a 2008 book by Dan Ariely, in which he challenges readers’ assumptions about making decisions based on rational thought. I found a great video clip featuring Dan Ariely. Enjoy it!

PoslovnaZnanja - SalesKnowledge

CRM implementation and customer loyalty training for Hyundai Auto Beograd

Miodrag Kostić — Mon, 19 Jul 2010 17:08:42 +0000

We performed a “Customer Service Management (CRM) implementation and customer loyalty training” for Hyundai Auto Beograd. My next car is going to be Hyundai, mostly because of the wonderful people behind their operation in Belgrade. Such a serious commitment to great customer service.

www.salesknowledge.biz

Increasing sales with market research training for ‘PLATO’ Serbia

Miodrag Kostić — Tue, 29 Jun 2010 18:00:09 +0000

Again I was in Smederevo performing a new training “Increasing sales with market research” training, for Regional Chambers of Commerce Smederevo, under Project PLATO Serbia. European network PLATO was created in the nineties in Belgium and today it connects over 8500 SME-s.

www.businessknowledge.biz

‘Personal selling training’ at Lanus Company in Belgrade - Serbia

Miodrag Kostić — Thu, 17 Jun 2010 19:47:00 +0000

Great training experience at ‘Personal selling training’ at Lanus Company in Belgrade- Serbia. We just had a great time and enjoyed our work so much.

www.businessknowledge.biz

With Tom Hopkins in Belgrade - The builder of sales champions

Miodrag Kostić — Fri, 28 May 2010 19:32:18 +0000

Today I have had an extraordinary experience. I have attended the sales seminar here in Belgrade by one of the greatest sales gurus in the world Tom Hopkins. It was way beyond my wildest expectations. The greatest salesman in the world (sold 365 homes in 1 year) “walked the talk” and proved his reputation as the greatest sales practitioner. It was a day to remember for me and other delighted participants.

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‘No matter What Guarantee’ - Toshiba ‘Walks the talk’ for their customers

Miodrag Kostić — Wed, 19 May 2010 19:05:13 +0000

Today I was at the gathering of bloggers (Serbian blogosphere) together with people from Toshiba company. We were talking with Mr. Adrijan Vazdar, Business Manager, Adriatic region. First hand we were able to hear about their new and innovative campaign “No matter What Guarantee” in Serbia. The campaign was promoted on blogosphere (web site www.garancijabezobzira.rs) We all know about “Toshiba Leading Innovation” tagline, and assumed it applies to technological innovation only. After learning about “No matter What Guarantee” campaign in Serbia, I can say Toshiba is also leading innovation in the field of sales and marketing. As my Hawaiian friends used to say, don’t only talk “The customer first“, but “Walk the talk”, and Toshiba does it.

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Bicycling at ADA Belgrade after 3 months long “winter break”

Miodrag Kostić — Mon, 26 Apr 2010 14:49:57 +0000

It has been over 3 months since my last bicycle ride at ADA “More BeogrADA” (Belgrade sea). Finally spring is back and I am looking forward to spend many beautiful days at “ADA lake park” this year.

Key Account Management (KAM) training

Workshop on customer service at “Marketing Focus” - AIESEC Belgrade EF

Miodrag Kostić — Wed, 14 Apr 2010 14:56:03 +0000

Today I had a great time with students from AIESEC Belgrade Economic Faculty organization. As part of their “Marketing Focus” conference, I held interactive workshop on “Customer Service”. I don’t worry about future of Serbia, these young people will make our future.

sales-improvement-methodology.salesknowledge.biz

Key account management training for Smart Sales Consulting in Sarajevo

Miodrag Kostić — Sat, 10 Apr 2010 14:51:38 +0000

VEZA d.o.o. has acquired a new partner, Smart Sales Consulting from Sarajevo. They have invited me to perform “Key account management training” together (for their client) and on Thursday I was in Sarajevo. I had a wonderful time and as Rick said in Casablanca, this could be “the beginning of a beautiful friendship” (partnership). I am looking forward to be back in Sarajevo soon.

sales-improvement-methodology.salesknowledge.biz

Project PLATO Serbia - Regional Chamber of Commerce Smederevo

Miodrag Kostić — Thu, 01 Apr 2010 17:41:19 +0000

Yesterday I was in Smederevo performing “How to establish contact with potential partners” training, for Regional Chambers of Commerce Smederevo, under Project PLATO Serbia. European network PLATO was created in the nineties in Belgium and today it connects over 8500 SME-s. Great idea!

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