Miodrag Kostic







Business education and consulting

Predictably Irrational – Why do rational people make irrational decisions?

I have published a series of articles in Profit magazine on Behavioral Economics and particularly on decision making in sales (or how we decide to buy something). I was inspired by reading a book: “Predictably Irrational: The Hidden Forces That Shape Our Decisions”, a 2008 book by Dan Ariely, in which he challenges readers’ assumptions about making decisions based on rational thought. I found a great video clip featuring Dan Ariely. Enjoy it!

PoslovnaZnanjaSalesKnowledge

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CRM implementation and customer loyalty training for Hyundai Auto Beograd

hyundai

We performed a “Customer Service Management (CRM) implementation and customer loyalty training” for Hyundai Auto Beograd. My next car is going to be Hyundai, mostly because of the wonderful people behind their operation in Belgrade. Such a serious commitment to great customer service.

www.salesknowledge.biz

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